Risk Management

Our risk management framework covers technology risks (outages, data loss, security breaches), data risks (unauthorised access, privacy violations, compliance gaps), operational risks (process failures, third-party dependencies), and user safety risks (misuse of AI advice, overtraining, health misinformation). We assess each risk by likelihood and impact, prioritise mitigation accordingly, and review our risk register regularly. Our governance structure includes clear ownership for each risk category and escalation paths for issues that require leadership attention. See our Risk Management policy for the full framework.

We use a structured risk assessment process that evaluates each risk against likelihood and impact dimensions, producing a risk score that drives prioritisation. High-severity risks receive immediate attention with defined mitigation actions, owners, and deadlines. Medium-severity risks are tracked through our development backlog with target resolution timelines. Low-severity risks are monitored and reviewed periodically. We also conduct data protection impact assessments for new features that process personal data, as required by UK GDPR. See our Compliance and Audit & Assurance pages for how we verify our assessments.

Our risk mitigations include technical controls (encryption, access management, monitoring, backups), process controls (code review, testing, change management, incident response), and policy controls (acceptable use, data retention, privacy by design). We maintain a layered defence approach so no single failure can cause significant harm. For user safety, we include medical disclaimers, AI confidence indicators, and escalation paths to professional support. See our Security Programme, Privacy Governance, and Business Continuity pages for detailed control descriptions.

We continuously monitor for risk indicators including system errors, security alerts, user safety reports, and compliance deadlines. Our automation infrastructure includes health checks, sync monitoring, and performance dashboards that surface anomalies early. We conduct formal risk reviews on a regular cadence and after any significant incident, updating our risk register and mitigation plans accordingly. Our Admin Automation Monitor and Production Performance dashboards provide real-time visibility into system health. See our Transparency Reports for published outcomes of our risk management activities.