Running into an issue? This page covers the most common BodyFit problems and how to resolve them quickly.
Check your internet connection first. If you are on mobile data, try switching to Wi-Fi. Clear your browser cache or force-close and reopen the app. If the issue persists, check our Status Page for known outages.
Ensure your onboarding and health screening are complete. Your AI Coach needs a goal and training preferences to generate a plan. Visit the My Plan page and tap regenerate, or go to Goals to update your target.
If your Garmin or wearable data is not syncing, open the Device Integration Hub, check your connection status, and tap Sync Now. Ensure your device has synced to its own app first. See our Garmin Integration guide for detailed steps.
If you are not receiving notifications, check your in-app notification preferences from the notification bell. Ensure your browser or device allows notifications. Archived or read notifications will not trigger the unread badge.
Use the Report a Bug page or raise a support ticket from Settings. Include steps to reproduce, your device type, and any error messages you saw.
Pull to refresh on mobile, or reload the page on desktop. If data is still missing, log out and back in. Contact support if the issue continues.
Help Centre
The BodyFit Help Centre is your first stop for guides, tutorials, and answers to common questions. Browse by topic or search for exactly what you need.
Report a Bug
Found a bug? Help us improve BodyFit. Detailed reports help our engineering team reproduce and fix issues faster.
Status Page
Service status information for BodyFit. This page provides the most recent known status of our services, known issues, and maintenance windows.
Garmin Integration
BodyFit’s Garmin integration is live. Connect your Garmin account to sync seven health metric types for smarter AI coaching.